Privacy Policy

Who we are

Expert Clean Master (expertcleanmaster.com) is responsible for your personal data. Registered company name and number: [add here]. Contact: [email protected].

What we collect

When you contact us or request a quote we may collect your name, phone number, email address, postcode or address, property type, details of the service you need, and any photos or messages you send us.

How we use it

We use your details to give you a quotation, arrange and carry out cleaning, contact you about your booking, keep business and legal records, and improve our service.

Our lawful bases

We rely on taking steps to enter into or perform a contract with you, our legitimate interests in running our business, legal obligations, and consent where required.

WhatsApp and forms

The forms on this website open WhatsApp with your message ready to send. Messages you send through WhatsApp are also handled by WhatsApp under its own privacy policy.

Sharing your data

We do not sell your data. We share it only with our staff, trusted service providers who help us run the business, and authorities where the law requires.

How long we keep it

We keep your data only as long as needed for the purposes above and to meet legal and accounting requirements.

Your rights

Under UK GDPR you can ask to access, correct or delete your data, restrict or object to its use, receive a copy, and withdraw consent at any time. Contact us at [email protected].

Security

We take reasonable steps to protect your data from loss, misuse and unauthorised access.

Complaints

If you are unhappy with how we handle your data, please tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Changes

We may update this policy from time to time. The date above shows when it was last changed.